pleco series help center

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Talosbo Pleco Series Help Center

General FAQ
Pleco SE
Pleco S1
Pleco Pro
Pleco Sk01
Pleco Sk02

FAQ

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Why is the machine I received wet? Has it been used by someone else?

The machine you received is brand new. Before leaving the factory, all our machines undergo a pool test to ensure proper functionality. Occasionally, a small amount of water may get inside during this test, which could make the machine feel damp. However, rest assured, the machine has not been used by anyone else.

How long do pool robots last?

The lifespan of pool robots depends on maintenance and usage frequency. On average, these machines can easily last up to five years, provided you clean them after every session.

How often should I clean my pool?

The frequency of pool cleaning depends on the amount of debris present. As a rule of thumb, it's advisable to run it once or twice a week.

How do I clean my Talosbo robotic pool cleaner?

To clean the Talosbo robotic pool cleaner, remove and rinse the filter, brushes, and any other removable parts after each use. Additionally, it's advised to perform a thorough cleaning of the cleaner every few months.

Why shouldn't the robotic pool cleaner be charged on a covered outdoor deck?

Charging the device outdoors is not recommended due to the potential risk of the battery catching fire from sun exposure. Even though the deck may be covered, there are still temperature limitations for outdoor charging. We strongly discourage consumers from charging the device outdoors.

In certain regions, particularly those with hot and humid climates, outdoor charging poses greater risks. Therefore, it's best to charge the device indoors and avoid exposing it to sunlight or high temperatures. If you have any inquiries or require further assistance, please don't hesitate to reach out to our customer service team.

Is my Talosbo robotic pool cleaner sensitive to hot or cold water?

According to the warranty document, the Talosbo robot should be operated in water temperatures ranging from 50F to 95F (6℃ to 35℃) for optimal performance.

In colder water, the Talosbo robot may operate less efficiently, especially in terms of climbing ability.

Conversely, if the water is too warm and improperly balanced, it can lead to algae growth, which may clog the filters and impact the Talosbo's cleaning effectiveness.

Will my Talosbo pool robot work in a saltwater swimming pool?

Yes, our Talosbo robots can be used in saltwater pools.

However, prolonged exposure to saltwater can lead to premature wear and tear on the robot's wearable components. Therefore, we recommend rinsing the robot with fresh water (tap water) after each cleaning cycle.

For optimal performance and maintenance, it's important to ensure that the salinity levels do not exceed 5,000 P.P.M.

How long can I leave my Talosbo robot in the pool?

We recommend taking your Talosbo pool robot out from the pool after each use to empty and clean the filter. Store it in a cool, dry place afterward. Additionally, it's advisable to rinse your cleaner regularly with clear water to eliminate any excess chemicals or salts.
If your Talosbo model includes a weekly timer option, it's safe to keep it in the pool water for up to a week, but remember to clean the filter at the end of the weekly cycle.

How do I take out my Talosbo robot from the pool?

After its cleaning cycle, the Talosbo robot will stand next to a wall. Simply use the pick-up handle or hook to lift it out of the water. And don't forget to recharge it for the next cleaning!

How do I store my Talosbo robot after every pool cleaning session?

For optimal maintenance, we recommend the following steps:

1.Take the Talosbo robot out of the pool.
2. Store it in a location away from direct sunlight, excessive heat, or cold to prevent accelerated wear and tear.
3. Connected the robot to the charger so it's ready for the next pool cleaning whenever you need it.
Remember, proper maintenance will help keep your robot in top condition for as long as possible.

How do I store my Talosbo during the off-season?

When your robotic pool cleaner won't be used for an extended period, it's time for off-season storage.

Make sure the Talosbo robot is turned off and disconnected from the charger. Follow these steps for efficient off-season storage:

1. Drain all the water from the Talosbo pool robot.
2. Store the Talosbo robot in an area sheltered from sunlight, rain, and frost, with a storage temperature between -10°C to 35°C (14°F to 95°F).
3. We recommend charging the battery to 40%-60% every three months to maintain battery health.
4. Before using the Talosbo pool robot after off-season storage, make sure to charge it.
Avoid charging the battery when its temperature is below 0°C (32°F) or above 35°C (95°F).

FAQ

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What kind of swimming pools is this device suitable for cleaning?

This device is designed to clean swimming pools that have flat floors and no slopes up to 850 sq.ft/80m².It performs as intended in pools made of concrete, fiberglass vinyl, mosaic tiles, glass, and other materials.

Why does the device keep changing direction in the same spot? What should I do if this happens?

This can happen for a couple of reasons:

1. If the device is repeatedly cleaning an area with small stones at the bottom of the pool, there's no need to worry. It will eventually move on to clean other areas once it's finished with the current spot.
2. If the bottom trolley wheels are stuck, they may need cleaning. Refer to the User Manual for instructions on how to clean them.

Why doesn't the device clean for the full 130 minutes?

Although the device is designed to run for up to 130 minutes, it may occasionally end its cleaning cycle early if the battery level falls below 20%. If you suspect that your device's battery isn't meeting expectations despite being fully charged before each use, please reach out to customer service for assistance.

Why the device only moves in one direction and doesn't reverse when it reaches the wall?

First, inspect the motor for any malfunctions or check if there are any obstructions in the water inlets. If everything seems fine, there might be an issue with the sensor or motor. Please contact customer service for further assistance.

Why is my device moving slower and picking up less debris?

We recommend you clean the filter tray before using your device. When the filter tray is full or partially full, it can cause the device to slow down and reduce its suction power. If your pool is exceptionally dirty, start by manually cleaning it, then use the device regularly to maintain cleanliness and prevent excessive dirt buildup.

Why does the indicator light flash red while the device is operating?

The indicator light flashes red while the device is in operation if the battery level dips below 20%.

Why isn't the device charging?

1. Firstly, make sure the device is turned off. It won't charge if it's already powered on.
2. Check if there's any debris blocking the charging port. If the charger isn't properly connected, the device won't charge.
3. Verify if the LED indicator light is illuminated. If not, please contact customer service.

Why does my device frequently stop or get stuck?

This device is specifically designed for smooth, flat pool floors. If your pool floor is uneven or not flat, the device may not operate at its maximum efficiency. Additionally, it's important to check for any obstructions in the water inlet, wheels, or if the device is stuck on the pool drain.

Will the device get stuck by the drain at the bottom of the pool?

The device has an obstacle clearance height of 10mm. If the pool floor drain is higher than 10mm, the device is prone to getting stuck. In such situations, you'll need to manually free it. To prevent this, please ensure to close the pool drain when using the device.

Manuals & Downloads

Pleco SE User Manual

FAQ

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Why did the device not run for the full 80 minutes?

While the device's maximum runtime is 80 minutes, it may intermittenlyend the cleaning cycle when the battery drops below 15%. lf you suspect thebattery is under performing, even after ensuring it is fully charged before eachuse, please contact customer service.

Why does the device only move in one direction and not reverse when it hits a wall?

Check for motor issues or blockages in the water intakes. lf there are noissues, it could be a sensor or motor fault. Please contact customer servicefor assistance.

Why does my device stop frequently or get stuck?

The device is optimized for flat pool surfaces. lf your pool is uneven or hasbumps, the device may not perform optimally. Ensure the water intakes andwheels are not clogged, and that the device is not getting stuck on the pool'sdrain.

Why is the device slowing down, and the collected debris is reduced?

We recommend cleaning the filter tray before use. Using a full or partiallyfull filter tray can cause a decrease in speed and suction.lf your pool isparticularly dirty, manually clean it before using the device for regular clean-ing to prevent excessive dirt buildup.

What should i do if the charging pins are corroded?

After each use and before charging, wipe the charging port with a tissue orcloth. lf the charging pins are corroded, you will need to contact us to replacethe drive kit.

Manuals & Downloads

Pleco S1 User Manual

FAQ

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Why is the machine I received wet? Has it been used by someone else?

The machine you received is brand new. Our machines undergo a pool test before leaving the factory to ensure that they function properly.During this test, a small amount of water may enter the m achine which can cause the machine to feel wet. However, you can rest assured that the machine has not been used by anyone else.

Why does the device not achieve the expected cleaning effect?

The device may not clean effectively if the debris bin or foam filter is clogged. Clean them after each use to maintain optimal performance.

Can the device clean steps?

The unit can effectively climb and clean wide steps.

Why does the device leak out garbage after being removed from the pool?

Please check if the water inlet cover at the bottom of the debris bin is blocked by an object, as this may result in debris to escape from the device. Please clean the device after each us e to prevent blockage of these systems.

Why doesn't the device climb the wall?

1) The contact surface between the caterpillar tread and the wall is insufficient. resulting in the device being unable to climb.
2) The debris bin is full or the filter is clogged, preventing the de vice from climbing the wall.

What are the recommendations for optimal performance of the pleco pro?

For optimal performance, clean the dual - layer filter after each use, fully charge the battery, and remove any obstacles thatmay block the cleaner's movement.

Manuals & Downloads

Pleco Pro User Manual

FAQ

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Why has the device slowed down?

Check if the motor propellers are tangled with debris.If there’s excess debris in the pool, manually clean it first. Regular maintenance prevents debris build up that affects performance.

Why does the device turn when it hits debris?

The device has ultrasonic obstacle avoidance. It may misinterpret leaves as the pool’s edge. Once the leaves sink, the device will resume cleaning.

Does the device clean the pool randomly?

Yes, it follows a random cleaning pattern. If the pool isn’t fully covered, check for motor issues, tangled propellers, or blocked ultrasonic sensors. If those are fine, the debris basket may be full.

Why can't I connect my phone to the device?

Check if the Bluetooth indicator is on. If it is and you still can’t connect, contact customer service.

How can I prevent the charging pins from corroding?

Wipe the charging pins with a cloth before charging. After charging, seal the charging port with the cap.

Why is my device failing during a firmware update?

Firmware updates require a stable Wi-Fi connection and active app connection. Power loss during the update can also cause issues. If the update fails, connect to the app and try again. Unresolved failures may impact device functionality.

Manuals & Downloads

Pleco SK01 User Manual

FAQ

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Why isn't my device picking up floating debris?

Plese empty the debris basket regularly to prevent clogging and ensure optimal cleaning. Check for tangled thin, long objects between the roller shaftand basket.

Why has the speed of my device slowed down?

Before use, please check if the motor propellers are tangled with debris, asthis may slow the device down. lf there is excessive floating debris, considermanual cleaning first. Regular maintenance helps ensure optimal performance.

Does the device only clean the pool randomly?

Yes, this model uses a random cleaning pattern. lf the pool isn't fully coveredover time, please check for motor issues, tangled propellers, or blocked ultras-onic sensors. lf none are the cause, the debris basket may need emptying.

Why can't l connect my phone to the device?

Please check whether the device's Bluetooth connection indicator light isfunctioning properly. lf it is, but you still cannot connect, please contact customer service for further assistance.

How can l prevent the charging pins from corroding?

Before charging, please wipe the charging pins inside the charging port witha tissue or cloth. After charging, make sure the charging port is securely sealedwith the charging cap.